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Customer Service Assistant

Business people shaking hands

We’re looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. This role will involve working closely with Account Controllers as well as internal stakeholders, to learn and anticipate the needs of our customers as well as how to deliver them in a commercially minded way. Training for the role will be supported by the completion of a Level 3 Apprenticeship Qualification in Customer Service.

About You:

  • This is an opportunity to be an active team player who is willing to learn.
  • You will a high level attention to detail, particularly when deal with multiple tasks in a busy environment.
  • An ability to communicate clearly and effectively.
  • Having experience in a customer facing or admin role is essential.
  • Proficient in using Microsoft Office, and willing to learn to use our in-house system..
  • Knowledge or an enthusiasm for books and print is desirable, however full training will be provided.
  • Hardworking with an enthusiastic and positive attitude.

What We Can Offer You:

  • Competitive Salary
  • Contributory Pension
  • Company Sick Pay
  • 26 Days Annual Leave + Bank Holidays
  • Life Assurance
  • Cycle Scheme
  • Free Onsite Car Parking (Subject to Availability)
  • Health & Wellbeing Support
  • Working Hours: 8:30am – 5pm with 1 hour for lunch

About Us:

We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year and have recently been acquired by Elcograf. Through this union, we have a strong and exciting future ahead of us and look forward to welcoming you to the company.

Please note, due to the location of our factory, it would be preferable if you have your own transport.

Location: Bungay, Suffolk

Send your CV to today!