We are looking for a proactive and customer-focused Assistant Account Manager to support our Account Management team at TJ Books. This role is key to ensuring world class service is delivered to our customers.
You will support Account Managers in managing customer relationships, processing orders accurately and on-time, and coordinating with internal departments to ensure smooth production and delivery. This is a perfect opportunity for someone looking to develop their career within a fast-paced book printing and production environment.
Key Responsibilities:
- Support Account Managers in delivering excellent customer service to internal and external customers.
- Process customer orders accurately and efficiently, generating work instructions in a timely manner.
- Check customer files and print orders against estimates and specifications.
- Liaise with Estimating, Purchasing, Scheduling and Production teams to resolve queries and support smooth, high-quality production.
- Support Account Managers in achieving KPIs through effective critical date and schedule management.
- With guidance from Account Managers, chase components both internally and externally to ensure delivery deadlines are met.
- Provide administrative day-to-day support across the customer service team.
- Provide holiday cover across the department as required.
About you:
- Strong attention to detail.
- Excellent customer service skills.
- Good organisational and time management abilities.
- Confident communicator with the ability to work across multiple departments.
- Able to work accurately in a fast-paced environment.
- A logical thinker who enjoys problem-solving.
What we can offer you:
- Competitive Salary
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Free Onsite Car Parking (Subject to Availability)
- Health & Wellbeing Support
- 40 hours per week, over 5-day shifts between Monday to Friday.
About Us:
Clays has been operating for over 200 years, producing some of the most well-known and best-selling books in the UK. Providing an invaluable service to a range of publishing clients, you will join a company that prints approximately 150million books per year, fulfilling 50,000 orders.
TJ Books were purchased by Clays Ltd in February 2025. TJ Books are a thriving book printing company with over 50 years of experience. They are a world-class book manufacturer with an enviable reputation for putting customers first and providing high quality printed products. We believe the quality of the products and services we provide is down to the people who work here.
Please note, due to the location of our factory, it would be preferable if you have your own transport.
Location: Padstow, Cornwall
Send your CV to recruitment@clays.co.uk today!
