Customer Service Apprentice

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Customer Service Apprentice

Clays have been producing some of the most well-known and best-selling books in the UK for over 200 years, providing an invaluable service to a range of publishing clients.

An opportunity has arisen for a Customer Service Apprentice on 18 month fixed term contract within our Bungay Office.

The role

We’re looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. The apprentice will be enrolled on a Customer Service Level Three Diploma and full support will be provided by your Manager throughout this course.

Your responsibilities

  • Assisting the Account Controllers in providing an outstanding level of customer service, by performing a number of key admin functions using the Clays system
  • Administering key components for the production of books
  • Developing a deep understanding of the administrative and manufacturing processes involved in delivering first class customer service
  • Anticipating the needs of customers, and performing administrative tasks which support the delivery of those needs
  • Learning how departments interact in order to support the smooth running of the business
  • Understanding and processing customer orders, advising customers where necessary
  • Developing strong working relationships with designated day to day contacts
  • Internal administration
  • Taking telephone calls from internal or external customers

Who are we looking for?

  • Hardworking with an enthusiastic and positive attitude
  • An ability to communicate clearly and effectively
  • A high level of attention to detail, particularly when dealing with multiple tasks
  • A team player who is willing to learn

What experience is required for the role?

  • Proficient in using Microsoft Office, and willing to learn to use our in-house system
  • Grades between A*-C at GCSE Maths and English

This is a full-time position requiring 37.5 hours per week, worked Monday to Friday, 8.30am to 5.00pm, with 1 hour for lunch.

What’s next and how do I apply?

If you’re interested in applying, please send your CV and a covering letter to Vikki Edwards, HR Administrator, at either Clays, Popson Street, Bungay, Suffolk, NR35 1ED or recruitment@clays.co.uk.

The closing date for this role is 12th March 2021.